{"id":2005,"date":"2023-06-21T10:00:11","date_gmt":"2023-06-21T10:00:11","guid":{"rendered":"https:\/\/scalesoftware.com\/wpdev\/?page_id=2005"},"modified":"2023-06-22T07:17:07","modified_gmt":"2023-06-22T07:17:07","slug":"support-faq","status":"publish","type":"page","link":"https:\/\/scalesoftware.com\/wpdev\/support-faq\/","title":{"rendered":"Support-FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2005\" class=\"elementor elementor-2005\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e06875 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e06875\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b04885c\" data-id=\"b04885c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7de0de5 elementor-widget elementor-widget-heading\" data-id=\"7de0de5\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Support - FAQ<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7595e37\" data-id=\"7595e37\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be54e59 elementor-widget elementor-widget-elementskit-breadcrumb\" data-id=\"be54e59\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" ><ol class=\"ekit-breadcrumb\"><li class=\"ekit_breadcrumbs_start\"><a href=\"https:\/\/scalesoftware.com\/wpdev\">Home<\/a><\/li><\/ol><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9748b7d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9748b7d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b284b8b\" data-id=\"b284b8b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15c13e6 elementor-widget elementor-widget-heading\" data-id=\"15c13e6\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Help and Support Items<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e138828 elementor-widget elementor-widget-toggle\" data-id=\"e138828\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{-webkit-margin-start:-5px;margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-2361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 512 512\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M256 0C114.509 0 0 114.496 0 256c0 141.489 114.496 256 256 256 141.491 0 256-114.496 256-256C512 114.509 397.504 0 256 0zm-7.575 375.819c-14.49 0-25.61-12.131-25.61-25.948 0-14.153 11.457-25.946 25.61-25.946 14.154 0 25.946 11.794 25.946 25.947 0 13.815-11.457 25.947-25.946 25.947zm38.414-131.083c-18.533 14.49-18.871 24.599-18.871 42.121 0 6.404-3.37 13.817-19.881 13.817-13.817 0-18.533-5.055-18.533-22.577 0-28.98 12.805-42.796 22.577-51.22 11.12-9.436 29.991-19.881 29.991-38.077 0-15.502-13.479-22.915-30.328-22.915-34.371 0-26.957 25.948-45.155 25.948-9.098 0-20.218-6.067-20.218-19.208 0-18.196 20.892-45.155 66.384-45.155 43.132 0 71.775 23.926 71.775 55.601s-28.643 54.589-37.741 61.665z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 408.576 408.576\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M204.288 0C91.648 0 0 91.648 0 204.288s91.648 204.288 204.288 204.288 204.288-91.648 204.288-204.288S316.928 0 204.288 0zm114.176 150.528-130.56 129.536c-7.68 7.68-19.968 8.192-28.16.512L90.624 217.6c-8.192-7.68-8.704-20.48-1.536-28.672 7.68-8.192 20.48-8.704 28.672-1.024l54.784 50.176L289.28 121.344c8.192-8.192 20.992-8.192 29.184 0s8.192 20.992 0 29.184z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How should a scale indicator be set up for use with PDOX or tWeigh?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2361\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"2012\" class=\"elementor elementor-2012\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-20090d94 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"20090d94\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-392f9ae7\" data-id=\"392f9ae7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d52e516 elementor-widget elementor-widget-heading\" data-id=\"2d52e516\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ideally, it should be setup to send the Gross Weight out on a continuous basis, about 1 time per second. The weight data string should consist of G 999999 lb[CR][LF]\nThe typical settings are 9600 baud, 8 data bits, 1 stop bit, No parity.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b3d9d07 elementor-widget elementor-widget-heading\" data-id=\"6b3d9d07\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Indicator  <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e32b18e elementor-widget elementor-widget-heading\" data-id=\"2e32b18e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wiring Diagram<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e7c896e elementor-widget elementor-widget-text-editor\" data-id=\"5e7c896e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>XMT\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a02<br \/>REC\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a03<br \/>GND\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a05<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1da31678\" data-id=\"1da31678\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3682782e elementor-widget elementor-widget-image\" data-id=\"3682782e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"207\" src=\"https:\/\/scalesoftware.com\/wpdev\/wp-content\/uploads\/2023\/06\/127.jpg\" class=\"attachment-large size-large wp-image-2008\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-2362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 512 512\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M256 0C114.509 0 0 114.496 0 256c0 141.489 114.496 256 256 256 141.491 0 256-114.496 256-256C512 114.509 397.504 0 256 0zm-7.575 375.819c-14.49 0-25.61-12.131-25.61-25.948 0-14.153 11.457-25.946 25.61-25.946 14.154 0 25.946 11.794 25.946 25.947 0 13.815-11.457 25.947-25.946 25.947zm38.414-131.083c-18.533 14.49-18.871 24.599-18.871 42.121 0 6.404-3.37 13.817-19.881 13.817-13.817 0-18.533-5.055-18.533-22.577 0-28.98 12.805-42.796 22.577-51.22 11.12-9.436 29.991-19.881 29.991-38.077 0-15.502-13.479-22.915-30.328-22.915-34.371 0-26.957 25.948-45.155 25.948-9.098 0-20.218-6.067-20.218-19.208 0-18.196 20.892-45.155 66.384-45.155 43.132 0 71.775 23.926 71.775 55.601s-28.643 54.589-37.741 61.665z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 408.576 408.576\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M204.288 0C91.648 0 0 91.648 0 204.288s91.648 204.288 204.288 204.288 204.288-91.648 204.288-204.288S316.928 0 204.288 0zm114.176 150.528-130.56 129.536c-7.68 7.68-19.968 8.192-28.16.512L90.624 217.6c-8.192-7.68-8.704-20.48-1.536-28.672 7.68-8.192 20.48-8.704 28.672-1.024l54.784 50.176L289.28 121.344c8.192-8.192 20.992-8.192 29.184 0s8.192 20.992 0 29.184z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How to Trouble-Shoot a RS-232 Serial Connection?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2362\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"2015\" class=\"elementor elementor-2015\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9633de5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9633de5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1df09e8\" data-id=\"1df09e8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3cce5cf elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3cce5cf\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5bd9aa2\" data-id=\"5bd9aa2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cbc5964 elementor-widget elementor-widget-text-editor\" data-id=\"cbc5964\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Serial communication can include computer to printer, computer to scale indicator, scale indicator to scale indicator, scale indicator to printer. When trouble-shooting, you want to determine if the host and remote devices are communicating with each other. Either one of the devices may not be communicating. Problems could include a bad serial port on the computer or remote device, a bad cable, incorrect wiring, incompatible baud rates, etc. Various tests can be performed to determine which device is faulty.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6f070d7\" data-id=\"6f070d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-427bf65a elementor-widget elementor-widget-image\" data-id=\"427bf65a\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"357\" src=\"https:\/\/scalesoftware.com\/wpdev\/wp-content\/uploads\/2023\/06\/SerPort-1.jpg\" class=\"attachment-large size-large wp-image-2031\" alt=\"\" srcset=\"https:\/\/scalesoftware.com\/wpdev\/wp-content\/uploads\/2023\/06\/SerPort-1.jpg 99w, https:\/\/scalesoftware.com\/wpdev\/wp-content\/uploads\/2023\/06\/SerPort-1-83x300.jpg 83w\" sizes=\"auto, (max-width: 99px) 100vw, 99px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e58570 elementor-widget elementor-widget-text-editor\" data-id=\"4e58570\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Besides checking to see if the cable connecting both devices is connected properly, one method to test communication is to use a terminal program. Four of the most common are Terminal.EXE from Windows version 3.1 , HyperTerminal from Windows 95 and up , DOS Term.EXE, and ProComm Plus. Each of these programs require configuration before testing. Common parameters to set are the Com Port being used on the computer, baud rate, data bits, parity. The baud rate, parity, and data bits must match the remote device.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa4356b elementor-widget elementor-widget-text-editor\" data-id=\"fa4356b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The first thing you may want to do, is to test the computer to see if it is sending and receiving data through it&#8217;s serial port, using a loop-back test. This basically involves sending data out the serial port and looping it back into the same port. A loop-back adapter can be used for this test. If you do not have one, you can take a paper clip, bend it so that you can touch both pins 2 and 3 on the serial port. Then, using a terminal program, type some characters using the keyboard. Be sure that &#8220;Local Echo&#8221; is disabled. If you see those same characters being returned on the screen, this indicates that the computer serial port is functioning properly.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-870a579 elementor-widget elementor-widget-text-editor\" data-id=\"870a579\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If the indicator is continuously sending out weight data, this data should appear in the terminal screen. If the indicator requires a request character before sending data, you can press Ctrl-E or an uppercase P on the computer keyboard. If the indicator receives this character it will send it&#8217;s weight data. If you don&#8217;t see any data on the terminal screen, this indicates the indicator is either not sending data, or the computer is just not receiving it.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-2363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 512 512\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M256 0C114.509 0 0 114.496 0 256c0 141.489 114.496 256 256 256 141.491 0 256-114.496 256-256C512 114.509 397.504 0 256 0zm-7.575 375.819c-14.49 0-25.61-12.131-25.61-25.948 0-14.153 11.457-25.946 25.61-25.946 14.154 0 25.946 11.794 25.946 25.947 0 13.815-11.457 25.947-25.946 25.947zm38.414-131.083c-18.533 14.49-18.871 24.599-18.871 42.121 0 6.404-3.37 13.817-19.881 13.817-13.817 0-18.533-5.055-18.533-22.577 0-28.98 12.805-42.796 22.577-51.22 11.12-9.436 29.991-19.881 29.991-38.077 0-15.502-13.479-22.915-30.328-22.915-34.371 0-26.957 25.948-45.155 25.948-9.098 0-20.218-6.067-20.218-19.208 0-18.196 20.892-45.155 66.384-45.155 43.132 0 71.775 23.926 71.775 55.601s-28.643 54.589-37.741 61.665z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 408.576 408.576\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M204.288 0C91.648 0 0 91.648 0 204.288s91.648 204.288 204.288 204.288 204.288-91.648 204.288-204.288S316.928 0 204.288 0zm114.176 150.528-130.56 129.536c-7.68 7.68-19.968 8.192-28.16.512L90.624 217.6c-8.192-7.68-8.704-20.48-1.536-28.672 7.68-8.192 20.48-8.704 28.672-1.024l54.784 50.176L289.28 121.344c8.192-8.192 20.992-8.192 29.184 0s8.192 20.992 0 29.184z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">I'm getting an error message when trying to generate a report.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2363\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"2038\" class=\"elementor elementor-2038\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-88c624a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"88c624a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75705ad9\" data-id=\"75705ad9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62fc8338 elementor-widget elementor-widget-text-editor\" data-id=\"62fc8338\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The error says a number in the date field is not a valid integer.<br \/>Make sure you have entered the date using MM\/dd\/yyyy format.<br \/>Exit the PDOX program. Open PDOX again, and that should clear the problem.You will also need to check the Short Date Format setting in the Regional &amp; Language Options in Windows Control Panel. Make sure it is set to MM\/dd\/yyyy format.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70efaf91 elementor-widget elementor-widget-text-editor\" data-id=\"70efaf91\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The error says not enough memory to complete operation or something about a rpttemp table is full and cannot continue. Close the program and try running the Windows Disk Cleanup utility, and remove any temporary and unwanted files. After this is finished, restart the software and try the report again.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2364\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-2364\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 512 512\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M256 0C114.509 0 0 114.496 0 256c0 141.489 114.496 256 256 256 141.491 0 256-114.496 256-256C512 114.509 397.504 0 256 0zm-7.575 375.819c-14.49 0-25.61-12.131-25.61-25.948 0-14.153 11.457-25.946 25.61-25.946 14.154 0 25.946 11.794 25.946 25.947 0 13.815-11.457 25.947-25.946 25.947zm38.414-131.083c-18.533 14.49-18.871 24.599-18.871 42.121 0 6.404-3.37 13.817-19.881 13.817-13.817 0-18.533-5.055-18.533-22.577 0-28.98 12.805-42.796 22.577-51.22 11.12-9.436 29.991-19.881 29.991-38.077 0-15.502-13.479-22.915-30.328-22.915-34.371 0-26.957 25.948-45.155 25.948-9.098 0-20.218-6.067-20.218-19.208 0-18.196 20.892-45.155 66.384-45.155 43.132 0 71.775 23.926 71.775 55.601s-28.643 54.589-37.741 61.665z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 408.576 408.576\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M204.288 0C91.648 0 0 91.648 0 204.288s91.648 204.288 204.288 204.288 204.288-91.648 204.288-204.288S316.928 0 204.288 0zm114.176 150.528-130.56 129.536c-7.68 7.68-19.968 8.192-28.16.512L90.624 217.6c-8.192-7.68-8.704-20.48-1.536-28.672 7.68-8.192 20.48-8.704 28.672-1.024l54.784 50.176L289.28 121.344c8.192-8.192 20.992-8.192 29.184 0s8.192 20.992 0 29.184z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How do I modify the scale ticket layout?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2364\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2364\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"2063\" class=\"elementor elementor-2063\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-30c0a6c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30c0a6c6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d7d7f20\" data-id=\"d7d7f20\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d3c11b2 elementor-widget elementor-widget-text-editor\" data-id=\"6d3c11b2\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Using Windows Explorer, find the following file:<br \/>For a PDOX ticket, look in C:\\TSWA\\Pdox5\\Tktrpt\\pdoxtkt.tkt<br \/>For a tWeigh ticket, look in C:\\TSWA\\tWeigh\\Tktrpt\\tweightkt.tkt<br \/>Open that file using Notepad or Wordpad. Any of the text in the file layout can be moved to a different position. Fields used by PDOX and tWeigh are enclosed in curly brackets { }. After making your desired changes, make sure to save the file.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2365\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-2365\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 512 512\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M256 0C114.509 0 0 114.496 0 256c0 141.489 114.496 256 256 256 141.491 0 256-114.496 256-256C512 114.509 397.504 0 256 0zm-7.575 375.819c-14.49 0-25.61-12.131-25.61-25.948 0-14.153 11.457-25.946 25.61-25.946 14.154 0 25.946 11.794 25.946 25.947 0 13.815-11.457 25.947-25.946 25.947zm38.414-131.083c-18.533 14.49-18.871 24.599-18.871 42.121 0 6.404-3.37 13.817-19.881 13.817-13.817 0-18.533-5.055-18.533-22.577 0-28.98 12.805-42.796 22.577-51.22 11.12-9.436 29.991-19.881 29.991-38.077 0-15.502-13.479-22.915-30.328-22.915-34.371 0-26.957 25.948-45.155 25.948-9.098 0-20.218-6.067-20.218-19.208 0-18.196 20.892-45.155 66.384-45.155 43.132 0 71.775 23.926 71.775 55.601s-28.643 54.589-37.741 61.665z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 408.576 408.576\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M204.288 0C91.648 0 0 91.648 0 204.288s91.648 204.288 204.288 204.288 204.288-91.648 204.288-204.288S316.928 0 204.288 0zm114.176 150.528-130.56 129.536c-7.68 7.68-19.968 8.192-28.16.512L90.624 217.6c-8.192-7.68-8.704-20.48-1.536-28.672 7.68-8.192 20.48-8.704 28.672-1.024l54.784 50.176L289.28 121.344c8.192-8.192 20.992-8.192 29.184 0s8.192 20.992 0 29.184z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">There is a truck stuck \"in-yard\" without a customer ID. How do we get it out?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2365\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2365\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"2024\" class=\"elementor elementor-2024\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e1d8b77 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e1d8b77\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e7382f\" data-id=\"e7382f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3089eb85 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3089eb85\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-407948ab\" data-id=\"407948ab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c64db6d elementor-widget elementor-widget-text-editor\" data-id=\"1c64db6d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Contact the Software support group for assistance.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2366\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-2366\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 512 512\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M256 0C114.509 0 0 114.496 0 256c0 141.489 114.496 256 256 256 141.491 0 256-114.496 256-256C512 114.509 397.504 0 256 0zm-7.575 375.819c-14.49 0-25.61-12.131-25.61-25.948 0-14.153 11.457-25.946 25.61-25.946 14.154 0 25.946 11.794 25.946 25.947 0 13.815-11.457 25.947-25.946 25.947zm38.414-131.083c-18.533 14.49-18.871 24.599-18.871 42.121 0 6.404-3.37 13.817-19.881 13.817-13.817 0-18.533-5.055-18.533-22.577 0-28.98 12.805-42.796 22.577-51.22 11.12-9.436 29.991-19.881 29.991-38.077 0-15.502-13.479-22.915-30.328-22.915-34.371 0-26.957 25.948-45.155 25.948-9.098 0-20.218-6.067-20.218-19.208 0-18.196 20.892-45.155 66.384-45.155 43.132 0 71.775 23.926 71.775 55.601s-28.643 54.589-37.741 61.665z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 408.576 408.576\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M204.288 0C91.648 0 0 91.648 0 204.288s91.648 204.288 204.288 204.288 204.288-91.648 204.288-204.288S316.928 0 204.288 0zm114.176 150.528-130.56 129.536c-7.68 7.68-19.968 8.192-28.16.512L90.624 217.6c-8.192-7.68-8.704-20.48-1.536-28.672 7.68-8.192 20.48-8.704 28.672-1.024l54.784 50.176L289.28 121.344c8.192-8.192 20.992-8.192 29.184 0s8.192 20.992 0 29.184z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">PDOX\/tWeigh will not recognize my software security key<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2366\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2366\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"2028\" class=\"elementor elementor-2028\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3b321a4a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b321a4a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5516e6b8\" data-id=\"5516e6b8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6457178 elementor-widget elementor-widget-text-editor\" data-id=\"6457178\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you have installed the software on a new computer,<a title=\"Click this link to download the file.\" href=\"https:\/\/tswa.com\/downloads\/securitykeydriver.exe\" target=\"_self\"><b>you may need to install the newest security key driver files.<\/b><\/a><\/p><p>After downloading the file, run it to install the drivers. If you don&#8217;t need a new driver, the key may be bad. Contact Software Support personnel at 615-356-8785 or support@tswa.com .<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7692f2b6\" data-id=\"7692f2b6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76d3e8bf elementor-widget elementor-widget-image\" data-id=\"76d3e8bf\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/scalesoftware.com\/wpdev\/wp-content\/uploads\/2023\/06\/bothkeys.jpg\" class=\"attachment-large size-large wp-image-2027\" alt=\"\" srcset=\"https:\/\/scalesoftware.com\/wpdev\/wp-content\/uploads\/2023\/06\/bothkeys.jpg 200w, https:\/\/scalesoftware.com\/wpdev\/wp-content\/uploads\/2023\/06\/bothkeys-150x150.jpg 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2367\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-2367\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 512 512\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M256 0C114.509 0 0 114.496 0 256c0 141.489 114.496 256 256 256 141.491 0 256-114.496 256-256C512 114.509 397.504 0 256 0zm-7.575 375.819c-14.49 0-25.61-12.131-25.61-25.948 0-14.153 11.457-25.946 25.61-25.946 14.154 0 25.946 11.794 25.946 25.947 0 13.815-11.457 25.947-25.946 25.947zm38.414-131.083c-18.533 14.49-18.871 24.599-18.871 42.121 0 6.404-3.37 13.817-19.881 13.817-13.817 0-18.533-5.055-18.533-22.577 0-28.98 12.805-42.796 22.577-51.22 11.12-9.436 29.991-19.881 29.991-38.077 0-15.502-13.479-22.915-30.328-22.915-34.371 0-26.957 25.948-45.155 25.948-9.098 0-20.218-6.067-20.218-19.208 0-18.196 20.892-45.155 66.384-45.155 43.132 0 71.775 23.926 71.775 55.601s-28.643 54.589-37.741 61.665z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.com\/svgjs\" width=\"512\" height=\"512\" x=\"0\" y=\"0\" viewBox=\"0 0 408.576 408.576\" style=\"enable-background:new 0 0 512 512\" xml:space=\"preserve\" class=\"\"><g><path d=\"M204.288 0C91.648 0 0 91.648 0 204.288s91.648 204.288 204.288 204.288 204.288-91.648 204.288-204.288S316.928 0 204.288 0zm114.176 150.528-130.56 129.536c-7.68 7.68-19.968 8.192-28.16.512L90.624 217.6c-8.192-7.68-8.704-20.48-1.536-28.672 7.68-8.192 20.48-8.704 28.672-1.024l54.784 50.176L289.28 121.344c8.192-8.192 20.992-8.192 29.184 0s8.192 20.992 0 29.184z\" fill=\"#3ed141\" data-original=\"#000000\" class=\"\"><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Remote access for our Software Support Group ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2367\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2367\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"2042\" class=\"elementor elementor-2042\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c71b87e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c71b87e\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bb842b9\" data-id=\"7bb842b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7226c30d elementor-widget elementor-widget-text-editor\" data-id=\"7226c30d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a title=\"Click this link to run the file or save to your desktop.\" href=\"https:\/\/tswa.com\/downloads\/TeamViewerQS.exe\" target=\"_blank\" rel=\"noopener\"><b>Install a free software program that allows remote access by our Software Support personnel.<\/b><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40f080ef elementor-widget elementor-widget-text-editor\" data-id=\"40f080ef\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>After running the software, contact the Software Support personnel at 615-356-8785.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99a988d elementor-widget elementor-widget-button\" data-id=\"99a988d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"#\" target=\"_blank\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\"><\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3fcb508\" data-id=\"3fcb508\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support &#8211; FAQ Home Help and Support Items How should a scale indicator be set up for use with PDOX or tWeigh? Ideally, it should be setup to send the Gross Weight out on a continuous basis, about 1 time per second. The weight data string should consist of G 999999 lb[CR][LF] The typical settings &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/scalesoftware.com\/wpdev\/support-faq\/\"> <span class=\"screen-reader-text\">Support-FAQ<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-2005","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/scalesoftware.com\/wpdev\/wp-json\/wp\/v2\/pages\/2005","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scalesoftware.com\/wpdev\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/scalesoftware.com\/wpdev\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/scalesoftware.com\/wpdev\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/scalesoftware.com\/wpdev\/wp-json\/wp\/v2\/comments?post=2005"}],"version-history":[{"count":18,"href":"https:\/\/scalesoftware.com\/wpdev\/wp-json\/wp\/v2\/pages\/2005\/revisions"}],"predecessor-version":[{"id":2255,"href":"https:\/\/scalesoftware.com\/wpdev\/wp-json\/wp\/v2\/pages\/2005\/revisions\/2255"}],"wp:attachment":[{"href":"https:\/\/scalesoftware.com\/wpdev\/wp-json\/wp\/v2\/media?parent=2005"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}